Frequently Asked Questions

Home FAQs

Are alarms awfully messy?

Not at all, all cables would be hidden. A site survey can ensure that routes for cable can be calculated and minimise disturbance to your home and possessions.


We also have wireless options available if you do not wish to have any cables.

I already have an alarm that’s not working, can you repair it?

Even if it wasn’t originally fitted by Ashton Alarms, we can try to repair any system. Or we can quote to upgrade your existing system to the latest standards, simply contact us for a FREE site survey.

I have a cat/dog, they would set an intruder alarm off wouldn’t they?

Certainly not. We can tailor our systems with Pet Friendly Passive Infra-Red Detectors that will not be affected by pets. These work on weight whereby any animal under 80lbs (35kgs) are immune but an intruder will still be very much detected.

Are alarms reliable?

Absolutely. At Ashton Alarms we only use the most rigorously tested and reliable parts for our systems from the most respected manufacturers.

What kind of guarantee will I get?

We offer a one-year full guarantee on our systems from the date of installation.


Just before the end of the guarantee period we will contact you to arrange a FREE service inspection to check that the system is still operating to the high standards expected.


After this you have the option to take out an additional years Maintenance Contract.


You can pay for your contract by Credit or Debit Card – on site.

How does the monitored alarm work?

Monitored Alarms connects to an Alarm Receiving Centre (ARC) which is a remote central station manned 24 hours a day 365 days a year.


The alarm system sends signals to the ARC which in turn verifies the signals received. For instance, if the alarm system detects an intrusion, it immediately sends an intruder signal to the ARC. Within seconds the ARC is able to verify the alarm signal and decide on appropriate course of action – to alert you or your nominated keyholders and if necessary, alert the Police via an agreed communication channel.

Would I be able to set my burglar alarm at night?

Yes of course – we highly recommend you use the night settings.


Your Alarm allows for full setting, part setting and night setting. Typically, on a night setting, you are free to move around some areas of your home, such as upstairs whilst the ground floor is alarmed. This would be set up and fully demonstrated on installation.

How long will it take to install my alarm?

It takes, on average, a full working day to install a domestic intruder alarm system, some Commercial premises may take longer.

Would my wireless internet connection interfere with the wireless alarm?

Not at all. Your Wireless Alarm will utilise a dedicated narrow band radio channel which is exclusive for the Security Industry and as such unlikely to receive interference from your wireless internet connection. We have filters to combat this problem in the unlikely event of any interference.

How soon can you install my burglar alarm?

We can usually do a site survey within one to two days at your convenience, installing is usually within seven days from acceptance.

Will I feel safe with your engineers in my home?

Yes, all our engineers are security screened by South Yorkshire Police and hold a current DBS certificate.

Ask us a Question

If you can't find the answers you're looking for then feel free to fill in the form below and ask us your question - we'll get back to you as soon as possible. Alternatively give us a call on 0114 275 6335 and we'd be happy to assist.